ATDLI Presents: We Need to Talk

This program is eligible for 1 credit towards APTD/CPTD recertification!

WE NEED TO TALK!

Have you ever walked away from a conversation wishing you could have a second chance to express the true intent of your message? Or worse, have you ever postponed or avoided a conversation because you just couldn't face it? With today's evolving communication landscape, it can be difficult and intimidating to initiate some conversations. However, it is essential that we continue to broach difficult topics in an increasingly effective manner.

In this webinar, we will explore how a framework to use when preparing for and initiating conversations that make a difference. In this "We Need to Talk" presentation about difficult conversations, you will:

1. Learn what makes a conversation difficult
2. Consider what holds you back from having them
3. Have a method for improving your ability to initiate and conduct these tough discussions
4. Receive answers to your questions

 About Olivia Lockwood: 

Known for her unusual combination of candor and warmth, Olivia Lockwood is a sales consultant who considers every customer facing conversation a crucial one.

 She holds her CPTD as well as her PCC from the ICF. She is most proud   of her ability to "get through it and cry later!"