SERIOUSLY??? Dealing With Disruptive Participants

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Description

You’ve worked endless hours (including nights and weekends) prepping for this training session.

You’ve set up the room (physical or virtual), welcomed participants and successfully started your session.
Then it happens.

The dreaded “problem children” start to emerge.

In a classroom setting, they’re sitting to the side or in the back of the room texting, chatting, talking on the phone or just being obnoxious. Virtually, they are monopolizing the chat box or are having their own private conversation with another participant, not turning off their mic and providing the rest of the virtual learners with lovely office background noise or making bold (inappropriate) comments that you know they would not have the guts to make face to face! These folks are clearly disrupting the learning process of those around them, not to mention irritating you.

In this session you will learn to:

• Discern whether the behavior is training or non-training in origin
• Decide whether the behavior should be addressed or ignored
• Examine various approaches to help you stay calm, grounded and in control while addressing this disruptive behavior